ABOUT DR. SANJIV MALIK
Dr. Sanjiv is a result-oriented Business and Healthcare Professional with extensive experience in heading business operations in the healthcare and other service industries. Currently, the Executive Director for DM Healthcare, heading the hospitals, consultancy division business of the group. Also leads the quality assurance, HR and training divisions of the whole conglomerate.
Demonstrates business acumen in leading and managing the operations, effectively discharging the functions and achieving higher rate of organic growth. Extensive experience in conceptualizing and implementing SOP’s, process improvement, resource allocation, costing and utilization in hospital operations. Excellent relationship management skills handling various key clients, thereby ensuring profitability. Experience in managing HR activities like manpower planning, recruitment, performance management and training & development. A keen communicator and effective team leader combined with the ability to relate to people across all hierarchical levels in the organization and motivate them towards the achievement of organizational objectives. Expertise in developing profitable partnerships and forging global strategic alliances, with a strong track record on bottom-line responsibility—from product launch, pricing, marketing to promotional initiatives.
SPECIALTIES
Business and Healthcare Leader in Local and Global Markets with more than 20 years of experience, knowledge, and skills in:
| • Strategic Planning |
• ROI |
• Process Enhancement |
| • New Set Ups |
• Financial Operations |
• System Analysis |
| • Quality Management |
• Business Process Re-engineering |
• Relationship Management |
| • Marketing |
• Brand Building |
• Training and Development |
| • Human Resource Management |
• People Management |
• Client Servicing |
| • Clinical Operations |
• Procurement/ Vendor Development |
|
| • Medical Value Travel |
• P&L Accountability |
|
|
As a Doctor
 Dr. Malik hailed from a family of ophthalmic surgeons, pathologists, urologists and gynaecologists. He started his practice with Modi Eye Hospital at Modinagar as a senior resident before completing his fellowship in in-vitro retina at Retina Foundation, Ahmedabad. He had a brief stint at Arvind Eye Hospital before going to the MMR Eye Institute, which was set up by his father. At MMR, he attends to 50-60 OPD’s a day and performs 20-25 surgeries a month.
As a Manager
 Dr. Malik has an extensive experience in key management positions of various organizations. His pioneering approach, results-oriented focus, and tireless efforts contribute significantly to the growth, profitability and stability of the companies he manages.
As a Philanthropist
 Dr. Malik is committed to corporate social responsibility. As Honorary Executive Director of the MMR Eye Institute in India, he has initiated community outreach programs to benefit the poor in their struggle against blindness and eye disease. One of his most notable works was making a village in India cataract-free zone in the span of two years. He has continued the legacy of his father, the late Padrashi Professor S.R.K. Malik, who was an internationally-renowned humanitarian.
|
As a Leader
 Dr. Malik is a dynamic leader who has consistently driven his organizations to record growths and achievements. He is currently the Executive Director of DM Healthcare, one of the leading conglomerates in the Middle East and India providing Primary, Secondary and Tertiary healthcare with Management and Consultancy services. His charisma and concern for people make him an effective leader.
As a Teacher
.jpg) Keen on imparting his knowledge, Dr. Malik has taught various classes, seminars and workshops on his different fields of expertise. He is guest faculty at the Faculty of Management Studies in the Delhi University since 2005. He has also been Editor of the Afro Asian Journal of Ophthalmology.
A highly-sought after speaker in international conferences, he has presented on various topics that range from Healthcare Management, Marketing, Branding, Customer Service, HR Management, Leadership and Operational Efficiency.
As a Family Man
Dr. Malik is happily married with one daughter. He enjoys playing the sitar and listening to ghazals, bhajans, country music, and classical pieces.
|
Academic Degrees:
|
|
Honors
|
MBA (Healthcare Management) from Faculty of Management Studies (FMS), Delhi University, Achieved highest rank in the university and was awarded the University Gold Medal
____________________________________________________
M.B.B.S (Bachelor of Medicine & Bachelor of Surgery), from Maulana Azad Medical College, New Delhi
____________________________________________________
M.S. – Ophthalmology (Master of Surgery) from Western Regional Institute of Ophthalmology, Ahmadabad (India).
Awarded the University Gold Medal for scoring First Position in M.S
|
|
Was awarded the university gold medal for topping the master in surgery degree.
________________________________________________
Was also awarded gold medal for being a topper in MBA (Healthcare) and also a gold medal for being the overall topper across all MBA streams of Delhi University.
________________________________________________
Dr. Malik has been invited as a keynote speaker, conference chairman and workshop trainer at various international fora around the globe.
|
CORE COMPETENCIES
|
| Strategic Planning |
- Formulating long term/short term strategic plans and standard operating procedures to enhance operations.
- Spearheading cost saving and improvement initiatives in processes.
- Evaluating capital expenditure proposals to secure the best interest of the organisation and increase profitability.
|
| Administration |
- Managing the operations including, budgeting, personnel, PR, technology & spearheading teams for excelling
business targets & service delivery metrics.
- Ensuring proper implementation of policies towards promoting & protecting health & safety and environment &
organisational effectiveness.
|
| Process Engineering |
- Undertaking business process re-engineering initiatives by studying existing processes, analyzing requirements and
customizing systems for enhancing performance.
- Undertaking strategic initiative for complete turnaround management.
|
| Project Management |
- Overseeing project planning & execution, including resource administration & members’ allocation for project
completion.
- Undertaking new projects / initiatives for hospital and allied health projects.
|
| Business Development/ CRM |
- Identifying & developing new streams for revenue growth and maintaining relationships with customers to achieve
repeat/ referral business.
- Conducting competitor analysis by keeping abreast of market trends and competitor moves to achieve market share
metrics.
- Developing relationships with customers in target organizations & providing support to clients and resolving their
issues/ concerns.
|
| Manpower Planning/ Recruitment |
- Identifying manpower requirements through proper planning and analysis.
- Identifying the training needs across levels through mapping of skills required for particular positions, analysing
existing level of competencies of individuals’ vis-à-vis gaps in skills.
- Implementing training & development initiatives for improved productivity, building capability and quality
enhancement of the new recruits and old employees.
- Implementing talent management and succession planning processes, thereby ensuring sustainable availability of
top talent to meet ever changing demands and circumstances. This includes appropriate recruitment, deployment,
development/redeployment, as well as organization change.
|
| _Medical Advisory Services |
- Developing promotional product plans, building external relationships, influencing key opinion leaders and reviewing
product opportunities and providing both medical and scientific advisory services.
- Organising Medical Education programs for promoting healthcare issues such as prevention of disease, health
promotion, health fitness and participating in public health activities.
- Developing strategies to streamline administrative practices and improve service delivery standards.
|
|
|
|
|
June 2010 to present
|
Executive Director, DM Healthcare UAE
Executive Director, EuroHealth Systems
Group HR Head - GCC
|
|
The Role: Heads the hospital division of the group across various countries of GCC. At present, the group has five hospitals (two in Dubai, two in Oman and one in Saudi Arabia ) with a total bed strength of 600 beds. Besides that, responsible for the entire business planning and operationalizing of the upcoming hospitals in Dubai, Sharjah and Qatar, which will take the bed strength to approx 1000 beds. The primary responsibility of P&L lies with him and also to provide strategic direction to the operations team to run the hospitals efficiently with a focus on revenue enhancement and cost reduction.
Concurrently leads EuroHealth Systems which is a leading healthcare consulting firm of the MENA region. Responsible for driving the business of various consultancy projects and providing strategic inputs to various healthcare projects.
In addition, heads the quality assurance department of the group focusing on measuring and improving both clinical and service quality thereby enhancing customer satisfaction and customer loyalty.
Also is the Group HR Head for GCC. The group at present has over 2,000 employees. Has initiated various innovative HR solutions to enhance Employee Engagement and reduce attrition rates. Also responsible for providing strategic direction to the group training and development department which also reports to him.
Headquartered in Dubai, with a corporate office for India operations in Mumbai, the DM network presently consists of 123 establishments, providing Primary, Secondary and Tertiary health care with Management and Consultancy services. The Group is in the midst of exponential expansion in GCC and India with the number of units to grow to 300 by the year 2015.
The group’s upcoming iconic project 'DM MedCity @ Kochi’ is envisioned to become a major destination for Medical Value Travel in the world. The DM-MIMS Medical College at Wayanad shall signal the entry of the Group into Medical Education.
|
October 2008 – April 2010
|
President,
Anand & Anand |
|
The Role: Overall responsibility to manage, coordinate and supervise the day to day business of this IPR law Firm
recognized as one of the top 20 in Asia, with 250 lawyers at Noida (Delhi), Mumbai and Chennai locations,
specializing in trademark, copyright, design and patent litigation and prosecution, domain name disputes before
the WIPO Arbitration and Mediation Centre, IT and Tele-Communication laws.
Duties including but not limited to: Strategic Planning and Operations functions, Identification of New Business
Areas and Opportunities, Finance, Marketing & Public Relations, Customer Relationship Management, Quality
Control and Standardization of Processes, Creation of a Knowledge Management Center, Statutory Compliances,
HR, IT, Administration.
Plan and develop systems and procedures to consistently improve the operating quality and efficiency of the
various Departments; create a Performance Measurement System and Compensation System designed to keep
the Firm competitive; ensuring coordination, synchronization and optimization of all shared services of the Firm
such as Administration, HR, IT and Finance for smooth and efficient operations of the Firm.
|
June 2003 – September 2008 with Max Healthcare, last designation as Regional Director
|
February 2007 – August 2008
|
Regional Director,
Max Healthcare |
|
The Role: Accountable for overseeing the entire business operations for of the Max Healthcare hospitals at Patparganj,
Pritampura, Noida, Dehradun, Shalimar Bagh and other upcoming locations. Also responsible for new business
development and physician HR for the company.
|
The Notable Contributions;
- Successfully implemented ISO 9000 across the three hospitals and initiated accreditation from the NABH- National
Accreditation Board of Hospitals.
- Implemented HIS- Hospital information System in the hospitals, thereby ensuring smooth business
operations.
- Streamlined the discharge process, thereby shortening the time by applying the six sigma.
- Developed and generated businesses by taking over hospitals (Greenfield/ Brownfield/ Management Contracts) and
is responsible for assessing the business liability of the project.
|
June 2003- February 2007
|
Chief Executive, NCR 2,
Max Healthcare |
|
The Role: Accountable for planning, executing and ensuring smooth operations, and achieving business goals of3
hospitals.
|
The Notable Contributions:
- Distinction of working closely with the Board of Management and was instrumental in giving feed back and advice in
policy decision and future planning.
- Designed and implemented studies / surveys and derived strategies and methodological approaches to improve
quality of service at all levels according to international best practice.
- Created service profile and processes for the new hospitals.
- Formulated the entire business plan and was actively involved in manpower planning for new hospitals.
- Defined key performance indicators for the various functions.
- Recruited new attachment of Consultant doctors.
- Imparted training to experts and health personnel in health related aspects.
- Planned; budgeted; negotiated and purchased all medical instruments; ranging from the latest radiology
equipments to monitor to defibrillators to ventilators.
- Organised camps and CMEs at corporate & school or other sites in collaboration with Director -Marketing.
- Functioned as the Chief of Infection Control, Medical Audit, Death Audit and Ethical Committees in the zone.
- Co-ordinated with the Government and other statutory bodies for the necessary approvals and sanctions.
- Achieved 40% growth of NCR-II in 2005-2006.
- Contributed actively in assisting the 3 hospitals in becoming EBIDTA positive in only 7 months of operation.
|
May 1993- May 2003
|
Hon. Director & Eye Surgeon, M.M.R. Eye Institute and Laser Center (Delhi) |
The M.M.R. Eye Institute and Laser Centre is a recognized eye care hospital. (Daycare Ambulatory Center). MMR
Research & Eye Care Foundation (a Non-Govt. Organization) is involved in providing eye care to under privileged
section of the society and in recognition of the work done- the organisation has been granted 100% tax exemption U/s
35 AC.
The Role: Accountable for overseeing the entire operations of the hospital, encompassing Strategic Management;
Brand Building; Marketing; Accounting & Finance; Pricing and Human Resource Management.
|
The Notable Contributions:
- Successfully conducted CME’s and medical camps.
- Functioned as a Governor and Chief Executive Officer.
- Established various medical and service quality parameters to measure and continuously enhance medical and
service quality.
- Adopted village of Mukhmailpur and made it cataract-free in a span of 2 years. Conducted over 2,000
surgeries for the villagers free of cost.
- Successfully conducted free cataract eye camps in Arunachal Pradesh, Haryana and U.P. Conducted
over ,1500 surgeries.
|
|
Other Significant Positions Held
|
- International Board Member, National Accreditation Board for Hospitals and Healthcare Providers (NABH), India, 2010 - Present
NABH is a constituent board of the Quality Council of India, recognized by International Society for Quality in Healthcare (ISQua), which was set up to establish and operate an accreditation program for healthcare organizations in a wide spectrum covering hospitals, clinics, spas, wellness centers, blood banks, laboratories, diagnostic centers and dental clinics.
- The Role: Initiated the establishment of NABH International as the international affiliate of NABH thereby expanding its operations outside of India. NABH International seeks to assist healthcare organizations in the developing countries to achieve world-class standards. In August 2010, spearheaded the launch of its first international venture in the Philippines and is currently working on Middle East and South Asian Association for Regional Cooperation (SAARC) countries.
- Honorary Chairman of Taiwan Task Force on Medical Travel, Taiwan: a healthcare organization designed to promote Taiwan’s features and benefits to medical travelers worldwide.
- Hon. Director & Senior Healthcare Management Advisor, MMR. Eye Institute Delhi
- Secretary, Health Media Centre of India: the organization deals with interaction between health and media experts to disseminate correct medical knowledge to the public.
- The Role: Distinction of organising more than 20 seminars where eminent speakers had participated.
- Secretary, Indo Japanese, Ophthalmologic Foundation: A foundation set up for advanced training of India Ophthalmologists in Japan.
- The Role: Distinction of training more than 200 doctors in this program.
- Executive President, MMR Research & Eye Care Foundation: A Trust that provides free eye care services, seminars and conferences for the academic uplifting.
- The Role: The trust received certificate from Income Tax Dept. for 100% tax exemption on all the donations being received for its meritorious work in the village Mukhmailpur.
- Managing Editor of Afro - Asian Journal of Ophthalmology
- Consultant of "Vision 2000"- Designed and developed software for the Ophthalmologists.
|
|
